comtoto Privacy Policy
A new account holder submits their email and identity details to comtoto and receives verification confirmation. Once verified, they move through deposit options and into their first gaming session, with their personal information protected throughout each step.
This page describes what we collect when you use comtoto and how we keep that data protected. We handle your information according to data protection laws in the jurisdictions where we operate. Our commitment is to be transparent about what we gather, why we gather it, and how we use it to serve your account safely and comply with anti-fraud and anti-money-laundering regulations.
We encourage you to read this policy in full. If you have questions about our privacy practices on comtoto, our support team is available through the in-app help centre or email to explain further.
Data We Collect on comtoto
We collect your email address, password, full name, date of birth, and government ID number when you create an account on comtoto. During Know Your Customer (KYC) verification, we may request a photo of your ID document and a proof-of-address document (utility bill or bank statement). We also collect your phone number and preferred contact method for account recovery and support.
When you make a deposit on comtoto, we record your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, and e-wallet), the amount, timestamp, and transaction reference. We log your device type, IP address, and approximate location (city-level, such as Jakarta, Surabaya, Bandung, Medan, or Semarang) to detect fraud and comply with jurisdiction restrictions. We do not sell this data to third parties.
How We Use Your Information on comtoto
We use your identity information to verify your account and comply with regulatory requirements in our operating jurisdictions. Your payment details allow us to process deposits and withdrawals securely. We use your email and phone number to send account notifications, withdrawal confirmations, and support responses. We analyse your browsing and gaming patterns on comtoto to improve our platform experience and to detect irregular or fraudulent activity.
We retain transaction records on comtoto for seven years to satisfy anti-money-laundering and tax reporting obligations. Personal information is stored as long as your comtoto account remains active; after account closure, we retain records required by law for specified periods and then securely delete the rest. During holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi, our data-processing schedules may extend slightly, but retention timelines remain unchanged.
Third-Party Processors and Data Sharing
We share your payment information with our payment processors (such as those handling mobile banking, local payment, and online payment transactions) to complete your deposit and withdrawal requests. These processors operate under strict contractual obligations to protect your data and use it only for payment settlement. We do not share your identity information, gaming history, or betting records with any third party except as required by law or court order.
Our compliance team on comtoto may share limited identity and transaction data with financial intelligence units and regulatory authorities if required by applicable law. We do not trade or licence your data to marketing firms, advertisers, or data brokers. When you use comtoto, you accept that our servers may be located outside your jurisdiction, and your data may be processed across multiple countries within regions where comtoto operates.
Cookies and Tracking on comtoto
We use cookies on comtoto to keep you logged in, remember your language preference, and track your session for security purposes. These cookies do not identify you personally but help us understand how players navigate our platform and where improvements can be made. We do not use third-party tracking cookies or share cookie data with external advertisers.
You may disable cookies in your browser settings, but doing so may limit your ability to use comtoto features. We also use web beacons (small tracking pixels) in our support emails to understand whether you have opened them; this helps us improve communication clarity but does not track your personal activities beyond email engagement.
Your Rights on comtoto
You have the right to request access to all personal data we hold about you on comtoto. You may request correction of inaccurate information or deletion of your account and associated data, subject to our retention obligations for fraud prevention and regulatory compliance. We handle data access requests through our support team; responses typically take 10 business days. You may also request a copy of your data in a portable, machine-readable format.
You have the right to object to marketing communications from comtoto at any time by adjusting your notification preferences in your account settings. If you believe we have misused your data, you may lodge a complaint with the relevant data protection authority in your jurisdiction. We undertake to respond to any complaint within 30 days and to take corrective action if our practices have been found to be in breach.
Contact and Updates to This Policy
Our Data Protection Officer manages privacy inquiries at comtoto. You can contact our support team through the in-app help centre or email with questions about your data. We review this Privacy Policy annually and may update it to reflect changes in our services or applicable law. When we make material changes, we will notify you by email or through a notice on comtoto and ask you to re-confirm your consent if required.
By using comtoto, you acknowledge that you have read this Privacy Policy and agree to our data practices. If any aspect of this policy is unclear, our support team is available to provide further explanation. Your privacy is central to how we operate, and we are committed to maintaining the trust you place in comtoto.